Heating and air plans, Columbus
Kincaid Heating & Air puts both visits on your calendar and runs its crews by street, so your house has a week and a day before you ever think to call.
Your year
Which of these you get depends on the plan. Every one of them arrives as a text, with a day that is already picked.
We send the week our crew is on your street. Reply with a day, or let the week stand.
Burner, heat exchanger, flue and safety switches, then a carbon monoxide test of every alarm.
On the Year-round plan: a new pad if the old one has turned to mineral, and a look at the filter.
Coil, drain line, refrigerant levels and electrical parts, a month before the first hot week.
Plans
Billed once, never monthly. What each plan includes is in the rows, and what it does not include is in the small print below.
One visit each October, for a house where the furnace is the system that needs a date.
Billed once a year.
The furnace in October and the air conditioner in April, each on a date we set.
Billed once a year.
Both seasons, plus a January check of the filter and the humidifier.
Billed once a year.
FurnaceOne visit each October, for a house where the furnace is the system that needs a date. | RecommendedBoth seasonsThe furnace in October and the air conditioner in April, each on a date we set. | Year-roundBoth seasons, plus a January check of the filter and the humidifier. | |
|---|---|---|---|
| Visits a year | 1 | 2 | 3 |
| When we come | October | April and October | January, April and October |
| Priority window | Next business day | Same day when the crew has room | Same day when the crew has room |
| Diagnosis fee | Credited to a repair you approve | Credited to a repair you approve | Waived on the systems in the plan |
| Repair labor | Discounted | Discounted | Discounted |
| A one-year warranty on our repair labor | |||
| Each added system | Added to your agreement | Added to your agreement | Added to your agreement |
| What gets checked | The furnace, on the 10-point list | Furnace and air conditioner | Not offered |
| Checks the furnace, air conditioner, filter and humidifier | Not offered | Not offered | |
Billed once a year. | Billed once a year. | Billed once a year. |
A service plan is not insurance. It pays for the visits listed, not for breakdowns: repairs, parts and new equipment are quoted in writing and paid for separately. Labor discounts apply to repairs quoted after a plan visit; parts are at list price and equipment is not discounted. The warranty covers our repair labor for 1 year; parts carry the maker's warranty. The terms, limits and exclusions are in the written warranty we give you with the repair. A plan renews on the date you joined. We text you 30 days before, and if you cancel by phone or email before that date, the next year is not billed.
New members
The company's own coupon goes here, printed or on a phone, and the technician takes it at the door.
The end date goes on the coupon image. One coupon for each household.
At the door in October
Ten things, in the order the technician does them. You get the list back in writing, with a line beside each one.
Thermostat calls for heat, and its settings are read back to you
Burner and ignition watched through a full cycle
Flame sensor cleaned
Heat exchanger looked at with a light and a camera, where it can be reached
Flue and vent connections checked for gaps and rust
Gas connections tested for leaks
Blower motor and wheel cleaned and checked
Filter checked, and changed if you have set one out
Limit and safety switches tested
Carbon monoxide read at the furnace and at every alarm in the house
Plan members
“The October text came with the week for my street. I picked Thursday, and the technician showed me the flame sensor he had cleaned. I did not have to remember a thing.”
“The furnace is old. He wrote its age and the readings on the visit note and told me what to watch for. The note lives in the drawer with the manual.”
“By January the humidifier pad was a block of mineral. The January visit swapped it and checked the filter. It was on the calendar, so I did not skip it.”
Sample reviews.
Where the routes run
Crews are sent by street, so the list is the towns we run weekly routes in, not every town we could reach.
We don't take new plan routes north of Minerva Park, east of Pataskala, or south of Lockbourne. If your house is past that line, we will say so on the phone.
Before you join
Get everyone, pets included, out of the house and call 911 from outside. Do not go back in to open windows or switch the furnace off. Call us after the fire department says the house is clear, and we will come and find the cause.
No. A plan pays for scheduled visits. If something breaks, the repair is quoted in writing and you pay for it, with the labor discount on your plan and the parts at list price.
We call once. If we still cannot reach you, we do not enter the house: we move you to the next open week on your route and tell you the date.
Yes, any time before the renewal date, by phone or email. We text you 30 days before it. A visit already made is not refunded.
Join or ask
We will call within one business day to talk through which plan fits and to find your route week.