What people ask before they join

Get everyone, pets included, out of the house and call 911 from outside. Do not go back in to open windows or switch the furnace off. Call us after the fire department says the house is clear, and we will come and find the cause.

The visits listed for the plan you pick, a written note after each, a priority window when something fails, a discount on repair labor and a warranty on the labor of repairs we make, with its terms in writing. The plans page has the table.

No. It pays for scheduled visits. Repairs, parts and equipment are quoted in writing and paid for separately.

A plan renews on the date you joined. We text you 30 days before. Cancel by phone or email before that date and the next year is not billed.

We quote it in writing before any work starts: parts, labor, the plan's labor discount and how long the quote holds. The diagnosis fee is credited to a repair you approve.

We give you the age, the readings and the repair quote in writing, and say plainly when a repair is the better use of the money.

A load calculation of the house tells us. A bigger unit is not a better one.

For a replacement, yes. The permit is on the written quote, for the city or county your house is in.

Ask us what your state or utility offers. We do not promise any.

Follow the label on the filter, commonly every one to three months. Use a higher rating, such as MERV 13, only if your system is built for it.