Plans
Each plan is billed once a year. The rows are the same for all three, so you can read across.
One visit each October, for a house where the furnace is the system that needs a date.
Billed once a year.
The furnace in October and the air conditioner in April, each on a date we set.
Billed once a year.
Both seasons, plus a January check of the filter and the humidifier.
Billed once a year.
FurnaceOne visit each October, for a house where the furnace is the system that needs a date. | RecommendedBoth seasonsThe furnace in October and the air conditioner in April, each on a date we set. | Year-roundBoth seasons, plus a January check of the filter and the humidifier. | |
|---|---|---|---|
| Visits a year | 1 | 2 | 3 |
| When we come | October | April and October | January, April and October |
| Priority window | Next business day | Same day when the crew has room | Same day when the crew has room |
| Diagnosis fee | Credited to a repair you approve | Credited to a repair you approve | Waived on the systems in the plan |
| Repair labor | Discounted | Discounted | Discounted |
| A one-year warranty on our repair labor | |||
| Each added system | Added to your agreement | Added to your agreement | Added to your agreement |
| What gets checked | The furnace, on the 10-point list | Furnace and air conditioner | Not offered |
| Checks the furnace, air conditioner, filter and humidifier | Not offered | Not offered | |
Billed once a year. | Billed once a year. | Billed once a year. |
A service plan is not insurance. It pays for the visits listed, not for breakdowns: repairs, parts and new equipment are quoted in writing and paid for separately. Labor discounts apply to repairs quoted after a plan visit; parts are at list price and equipment is not discounted. The warranty covers our repair labor for 1 year; parts carry the maker's warranty. The terms, limits and exclusions are in the written warranty we give you with the repair. A plan renews on the date you joined. We text you 30 days before, and if you cancel by phone or email before that date, the next year is not billed.
The calendar
Your plan decides which of these visits you get. The dates come from the route your street is on.
| What you do | What we do | |
|---|---|---|
| September | What you doReply with a day, or let the week stand. | What we doWe text the week our crew is on your street, and the visits your plan has due this fall. |
| October | What you doClear three feet around the furnace and have someone home to let us in. | What we doThe furnace visit, on every plan: burner, heat exchanger, flue, safety switches, then a carbon monoxide test of every alarm in the house. |
| Any month | What you doReply to renew, or tell us by phone or email that you would rather not. | What we doYour renewal text, 30 days before the date you joined. |
| January | What you doKeep the return vents clear. Tell us if the windows fog or the air feels dry. | What we doYear-round plan: a check of the filter and the humidifier pad, and a look at the thermostat settings. |
| February – March | What you doCall at the first cold room, odd noise or tripped switch. If you smell gas, leave and call the gas utility from outside. | What we doThe quiet months. Plan calls go to the front of the morning list. |
| April – May | What you doSwitch the thermostat to cool the day before, and tell us if the system does not start. | What we doThe cooling visit on Both seasons and Year-round: coil, drain line, refrigerant levels, electrical parts and the thermostat. |
| June – August | What you doChange the filter and keep grass clippings and leaves off the outdoor unit. | What we doPlan members go first when a system fails. Filters stay yours to change, on the label's schedule. |
Every furnace visit
This is what the October visit covers, and what you get back in writing.
Thermostat calls for heat, and its settings are read back to you
Burner and ignition watched through a full cycle
Flame sensor cleaned
Heat exchanger looked at with a light and a camera, where it can be reached
Flue and vent connections checked for gaps and rust
Gas connections tested for leaks
Blower motor and wheel cleaned and checked
Filter checked, and changed if you have set one out
Limit and safety switches tested
Carbon monoxide read at the furnace and at every alarm in the house
The small print, said plainly
A plan renews on the date you joined. We text you 30 days before. Reply to renew, or cancel by phone or email before the date and the next year is not billed.
To labor on a repair we quote after a plan visit. Parts are at list price, and new equipment is not discounted.
One year on the labor of a repair we make. Parts carry the maker's warranty, which has its own terms and sometimes needs the system registered.
How soon we aim to be at your door when a plan system fails. Next business day on the Furnace plan. Same day on the others when the crew has room, and the office tells you on the call if it does not.
Each added system has its own price in the table. We check them all on the same visit.
Tell us the age of the furnace and the air conditioner, and we will say which plan we would pick.